Many consumers already feel disillusioned by the healthcare system before they ever walk through your door. Change Healthcare conducted a three-year research study with 300+ patients to better understand the barriers patients face in the search for providers and services.
By working to remove these barriers, you can create a meaningful consumer experience that helps attract new business, improve outcomes, and achieve cost savings. Read our white paper, The Journey of Finding Care, to understand why:
- Many consumers don’t feel respected or cared for by their doctors
- The need for information transparency results in a heavy reliance on personal reviews
- Successfully matching patients to providers can impact your volume
- Solution integration with existing consumer tools is paramount